Privacy Policy
Last updated: May 2025
1. Introduction
BUTLER ("we", "our", or "us") is committed to protecting the personal information of every visitor and client who interacts with our website or contacts our team. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have in relation to your personal data.
By using this website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site.
2. Who We Are
BUTLER is a smart home automation company based in Dubai, United Arab Emirates. We design, install, and manage integrated home and commercial automation systems for residential and business clients across the UAE.
3. Information We Collect
We may collect the following categories of personal data:
- Contact information — name, phone number, and email address submitted through website forms or direct communication.
- Project details — information you provide when describing your property, automation requirements, or service request.
- Usage data — anonymous data about how visitors interact with our website, including pages visited, time on site, and browser type, collected via analytics tools.
- Communication records — records of correspondence via email, WhatsApp, or contact forms.
We do not collect sensitive personal data (financial details, health information, or government identification numbers) through this website.
4. How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your enquiry or project request in a timely manner.
- To prepare consultation materials, proposals, or service estimates relevant to your needs.
- To contact you regarding the status of an ongoing project or service.
- To improve our website content, structure, and user experience.
- To comply with applicable laws and regulations in the UAE.
We do not use your personal data for automated decision-making or profiling purposes.
5. Legal Basis for Processing
We process personal data on the following legal grounds:
- Your consent — when you voluntarily submit a contact form or enquiry.
- Legitimate interest — to manage client relationships and improve our services.
- Legal obligation — where required by UAE law or regulatory requirements.
6. Data Sharing
We do not sell, rent, or trade your personal information to any third parties. We may share your data only in the following limited circumstances:
- With trusted service providers who support our operations (e.g., CRM platforms, email services), under strict confidentiality agreements.
- With professional partners directly involved in delivering your project, with your prior knowledge.
- When required by law, court order, or UAE governmental authority.
All third-party processors are required to maintain appropriate data security standards.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data from website forms is typically retained for 24 months. Client project records may be retained for up to 5 years for warranty and service continuity purposes.
You may request deletion of your data at any time by contacting us directly.
8. Cookies & Analytics
Our website may use cookies and similar tracking technologies to understand visitor behaviour and improve site performance. This may include tools such as Google Analytics, which collects anonymised usage statistics.
You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data.
- Withdraw your consent to processing at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically.
Questions about your data?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
BUTLER — Smart Home Automation, Dubai, UAE
Email: info@butlerdc.ru